Archive for June, 2012
“I fear not the man who has practiced 10000 kicks once, but I fear the man who has practiced one kick 10000 times. ”
- Bruce Lee.
PricoPhobia
We all feel fear when we give the customer the price face to face. That is why you should practice with someone to say the price with a poker face. You should not look like Mr Lee above.
I know Katherine does not wear armor in the book, but she could…
If you are to interview a customer you have not met before, your goal is to build trust through an open atmosphere. This summer I did six interviews during one week. Each of them lasted 1 hour. It was important to build trust fast. I used a new tactic to set the stage for trust building, i sat on the same side of the table as my interviewee. I will tell you how it worked when I interviewed a young project leader.
